|
People
- 620 member strong team includes medical and insurance professionals, Finance and Accounting professionals, Vertical specialists from field of Operations, HR, Management etc
- Best Ratio for ‘Employees to Lives serviced’ in the TPA industry
Infrastructure
- 24*7 Tollfree (20 lines) for Customer Support
- Customized and Dedicated Helpline for different partners
- 24*7 Toll free fax Number (7 lines)
- PRI Lines at all major locations including more than 700 DIDs across country
- 2 MBPS 1:1 dedicated Leased Line at all major locations
- IBM X3850 Series and IBM X225 series servers
- Xeon Dual Core Quad Processors based Servers
- 30 channels IVR System and 16 seater Parsec Dialer
- Watchguard X1000 series Firewalls
- 12 Port Fax server for online management of Inward-Outward fax
Technology, Processes & Systems
- State of art technology platform & business application built on .Net platform supporting end to end processes, highest automated operations in the TPA industry
- Standardised Processes & Workflows with system based alerts
- Microsoft Analytical Services, Reporting Services & Integration Services
- First TPA to launch SMS alert for cards issuance, claim intimation, cashless and claim approval
- First TPA to offer web enabled services – hospital network details, process, forms and vouchers, claims status, multi-lingual benefit guide
- First TPA to offer on line Corporate Gateway to support large group policies
Special Achievement
Highest Claim settlement (less than 1 month) among TPA industry – 92.3% as per IRDA Report 2006-07
|